If you’re thinking about how to improve the performance of your business, think of it as an energy system. If “perfect” existed, the perfect organization would have 100% of its energy focused on having fun, making money, and doing good.
Here in the real world, however, this is well nigh impossible to engineer. The good news, however, is that there are some straightforward things a leader can do to get as close to 100% as possible.
As you can see from the figure above, some of the energy that could be focused on having fun, making money, and doing good in your business often is siphoned off through ambiguity and confusion about goals, roles, and values. This ambiguity leads to conflict among your team members due to misunderstanding and miscommunication.
That conflict very often degenerates into politics, in which people start thinking “us vs. them,” and try to get what they want through back channels and power plays instead of straightforward candid communication. The net result of all of this is a good deal of rancor, which of course is just a fancy word for frustration and unhappiness.
Folks, this is a business that needs CPR! Let’s revive it and redirect that frustrated life force back to where it will do the most good. I love the smell of opportunity in the morning…
Technique #1: Make your business culture a home for honesty (or a culture of candor?); the truth really will set you free.
Technique #2: Insure that you and your team have effective conflict resolution skills so you can resolve inevitable conflicts productively.
Technique #3: Clarify the goals, roles, and values in your business; needless ambiguity and uncertainty are most often the real enemies, not your teammates.